Service provider or member must subscribe to the Home Improvement Hotline Code of Professional Conduct & Fair Dealing, the terms and conditions of which are as follows:

• They will at all times observe highest standards of professional conduct and fair dealing and will never recommend a product or service that is not needed or that is unlikely to produce the benefit desired buy the homeowner.
  
  
• They will explain all work to be performed, the materials to be used and the time necessary to complete each job. They will provide a written estimate will identify any possible contingent charges should additional work be required beyond the scope of the original estimate.
  
  
• They will explain the comparative benefits and other important considerations whenever a product or service is recommended so that the homeowner can make an informed decision.
  
  
• They will provide copies of all necessary licenses and proof of insurance coverage - including Workers Compensation coverage on all non-exempt employees - whenever requested to do so by a homeowner.
  
  
• They will obtain building permits whenever required and will work to complete each project each project on time and in a workmanlike manner. Should circumstances beyond its control delay the completion of a project then the member will advise the homeowner and will work diligently to complete the work as quickly as possible.
  
  
• They will promptly return all phone calls and will respect the homeowner's time by making every effort to arrive on time for a scheduled appointment. Should the representative of a member company be unable to keep an appointment, they will notify the homeowner as soon as possible and will reschedule for a time convenient to the homeowner.
  
  
• They will never knowingly or negligently damage a homeowner's property and will work to keep the job site as clean and orderly as possible at all times, removing all trash and other debris upon the completion of each job.
  
  
• They will treat the homeowner with courtesy and respect and will actively discourage employees from using any profane language or engaging in any other inappropriate behavior while on a homeowner's premises.
  
  
• They will provide references upon request.



• They will work to resolve any complaint as quickly as possible . If a satisfactory resolution cannot be reached member companies agree to submit claims first to mediation and then, if necessary, to binding arbitration.
  
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